1. Purpose of this policy
1.1. The protection of your personal data is very important to CAFETEX SA. This policy is designed to provide information about the privacy and data collection practices of CAFETEX SA, including the categories of data it may collect, retain and process, the purpose of their collection, the categories of persons to whom the data are communicated and your rights. CAFETEX SA makes every possible effort to protect your personal data, on the condition that the personal data you have provided are true and accurate.
1.2. Also, this Policy outlines ostensive those security measures taken by the Company in order to protect data confidentiality and provides certain guarantees for which actions
the company will not do.


2. Legal and Regulatory Framework
2.1. The management and protection of the personal data of visitors/users of the services of CAFETEX SA are governed by the terms hereof, the relevant provisions of the General Data Protection Regulation [EU General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679] (hereinafter referred to as the “Personal Data Protection Regulation”) on the protection of data, the decisions – recommendations of the Hellenic Data Protection Authority and other relevant Greek laws and provisions.
2.2. We reserve the right to change the terms of personal data protection after informing visitors/users and within the existing or any future legal framework.
2.3. If you do not agree with the terms of personal data protection provided for this
section, you must refrain from using the services of CAFETEX SA. You are not obliged to provide the personal information requested, however, if you choose to omit this action, we will not be able to offer our products or services or answer any of you questions in several cases.


3. Commitment of CAFETEX SA
3.1. We at CAFETEX SA consider the protection of the privacy and data of our customers to be of the utmost importance and are committed to providing all our customers with personalized services that meet their requirements in a manner that safeguards their privacy.
3.2. Your personal information (personal data) is used exclusively by CAFETEX SA and its employees in order to respond to your requests and better serve you, in accordance with this policy. The persons who handle personal information are trained for using appropriate procedures.
3.3. CAFETEX SA will share customer/user’s personal data upon acceptance of this Policy.


4. Personal Data Collection
4.1. Any information within the meaning of personal data under the Personal Data Protection Regulation, the collection of which is not based on the law or the conclusion or execution of a contract, is collected by CAFETEX SA only in the event that you choose to expressly consent.
4.2. We do not collect or acquire any type of access to special categories of “sensitive” personal data. In case that a customer provides such data to CAFETEX SA, these data will be deleted as soon as CAFETEX SA is made aware of them. We bear no liability due to acts or omissions on the part of customers in breach of the above obligation.
4.3. We at CAFETEX SA may collect and store the following personal information about you from the following exhaustive list of sources:
4.3.1. Contact data when you contact us to submit questions or requests or to ask information concerning the products and services provided by CAFETEX SA.
4.3.2. Identification data, communication data, transactional data, contractual relationship data and transactional behavior data when you conclude an agreement with us for the provision of any services by CAFETEX SA.
4.3.3. From publicly available sources.


5. Use of Information
5.1. The information you provide to CAFETEX SA or which CAFETEX SA holds, may be used by us:
5.1.1. to ascertain your identity when you ask questions,
5.1.2. to help us manage affairs and communicate with you in order to improve the management of the products and services that were, are being or will be provided by the company,
5.1.3. to carry out marketing analysis and create customer profiles and statistical information,
5.1.4. to help us prevent and identify fraud or loss, and
5.1.5. to contact you using any means (including post, e-mail, telephone, etc.) in regard to other products and services offered by CAFETEX SA and selected authorized associates.


6. Data Storage
6.1. We at CAFETEX SA store your personal data solely for the time required to provide any service you requested or approved, without prejudice to any legal provisions to the contrary, as is the case with issues governed by commercial and/or taxation legislation, the various applicable provisions, etc. In any event, the personal data you provide us and which are recorded in written agreements, contracts and electronic correspondence concerning the execution of a contract or the realization of a commercial transaction are stored for a period of 20 years in a physical and electronic archive kept at the sales/contract department and the accounting department of CAFETEX SA or any other employee or third party exclusively authorized for the aforementioned purposes, under the protection and security of your personal information.


7. Credit Check
7.1. In certain cases CAFETEX SA may carry out certain credit checks with the competent bodies when you request a product or service. If this applies, then it will be listed in the terms and conditions of the activity between you and CAFETEX SA.


8. Disclosure of Information
8.1. We shall in no case sell or rent your personal data to third parties. These data are used exclusively by CAFETEX SA in order to continuously improve our customer service.
8.2. CAFETEX SA may disclose information solely if legitimately requested for legal or regulatory purposes, in the context of judicial proceedings and/or potential legal proceedings.


9. Safety of your Data
9.1. CAFETEX SA employs strict security measures and safeguards to protect your personal data. This includes a number of administrative measures, security policy, procedures and practices to verify your identity when you contact us, data encryption on our website, data backup copies off – site, etc., in order to ensure compliance with applicable legal requirements.
9.2. Physical, electronic and procedural safeguards, harmonized with personal data protection regulations, have been activated.
9.3. CAFETEX SA takes any precaution possible to keep your personal data safe. However, due to the nature of the Internet, we cannot guarantee the protection of communication or the data stored in our browsers from any unauthorized access by third parties.


10. Internet Access
10.1. If you contact CAFETEX SA through the Internet, then we may occasionally use e-mail to contact you regarding our products and services.
10.2. You must be aware that communication through the Internet such as e-mail messages etc., is not secure unless it has been encrypted.
10.3. CAFETEX SA bears no liability whatsoever for any unauthorized access or loss of your personal information beyond the company’s control.
10.4. We use cookie technology to obtain non-personal information concerning our website’s visitors. If you do not wish to accept cookies, your computer can be set to alert you each time a cookie is sent, or you can disable the download of all cookies by your Internet browser.
10.5. Disabling cookies may affect your ability to use certain products/services on the
CAFETEX SA website.


11. Monitoring of Communication
11.1. All communication between CAFETEX SA and you (including telephone conversations, e-mail messages, etc.) may be recorded by CAFETEX SA for security, quality assurance, legal, regulatory and training purposes.


12. Personal Data Protection Rights
12.1. Under the Personal Data Protection Regulation [EU General Data Protection Regulation
(GDPR) 2016/679], as in force, you have:
-the right to access;
-the right to rectification;
-the right to erasure under certain conditions, such as when processing is no longer necessary for the purpose initially collected;
-the right to restriction of processing;
-the right to data transmission;
-the right to lodge a complaint with the Data Protection Authority (DPA).
12.2. Following the above, you have the right to receive, upon request, free information on the personal data we have stored that concern you, to object, upon request, to the processing of data that concern you, valid thenceforth, and to withdraw your consent, and, in accordance with the applicable provisions, the right to rectification, restriction of processing, data transmission, erasure of the data in question and the right to lodge a complaint with a supervisory authority.
12.3. In such case, please contact the competent Data Protection Officer of the company
(listed below), via original letter or fax or e-mail.


13. Applicable Law and other Terms
13.1. The above terms and conditions of use of CAFETEX SA and any amendment, modification or alteration thereof are governed and supplemented by Greek Law, EU Law and the relevant international treaties. Should any of the above provisions become incompatible with the law, it shall automatically cease to apply and shall be removed, without affecting the validity of the remaining terms.
13.2. This text constitutes the entire agreement between CAFETEX SA and visitors/users of the website and its services, and is only binding on them.
13.3. No amendment to these terms shall be taken into consideration and shall constitute a part hereof unless worded in writing and incorporated herein.


14. Contact
14.1. CAFETEX SA hereby notifies you that, as its Data Protection Officer, has been appointed Ms Vicky Chrysanthopoulou and can be contacted to the following e-mail address:
14.2. Any questions or recommendations can be addressed to the above e-mail address.
Constant Internet developments in general necessitate the adaption of our rules concerning the protection of online data from time to time. CAFETEX SA reserves the right to make any recommended changes to these rules at any time.

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